Refund Policy
At Velox Digital, we strive to provide exceptional services and ensure customer satisfaction. We understand the importance of having a clear and fair refund policy in place.
Eligibility for Refund
For select services, we offer a full on-the-spot refund. These services will be explicitly mentioned prior to your purchase. If a service is eligible for a refund, you may request one should you be dissatisfied with the results.
Services with No Refunds
Please be aware that some services do not offer refunds. This will also be explicitly stated before purchasing the service. By choosing to purchase a non-refundable service, you acknowledge and agree that no refunds will be provided under any circumstances.
How to Request a Refund
If you are eligible for a refund and wish to request one, please contact our customer support team at [email protected] within 30 days of receiving the service. Please provide your order details, the reason for the refund request, and any relevant information that will help us process your request.
Refund Processing
Upon receiving your refund request, our team will review it and determine whether it meets the eligibility criteria. If your request is approved, we will process the refund promptly through Stripe Payments, and you will receive a notification via email. Please note that we have no control over the processing time, and it could take up to 1-14 business days to receive your funds back.
Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time without notice. Your continued use of our services constitutes acceptance of any changes to the refund policy.
Thank you for choosing Velox Digital. We value your business and are committed to delivering top-notch digital services driven by AI. If you have any questions or concerns about our refund policy, please don't hesitate to reach out to us at [email protected]
By using Velox Digital's services, you agree to our refund policy as outlined above.
